Managed IT Services

We deliver predictable, operational IT so you can focus on your business. Our Managed IT service covers monitoring, patching, helpdesk, vendor coordination, and regular maintenance windows — all managed with automation and clear runbooks. Onboarding includes an asset and dependency audit and a prioritized roadmap of improvements. We surface risks early with automated health checks and vulnerability scans, and we use scheduled reporting to make technical outcomes visible to business leaders.

Clients get measurable SLAs, monthly reports, and a single point of contact for escalations. We coordinate warranties and vendor escalations to reduce finger-pointing, and we plan capacity and lifecycle replacements to avoid surprise failures. The outcome is fewer incidents, faster recovery, and an operating model that scales as you grow.

Remote & onsite support: We prioritise remote-first remediation to reduce cost and mean-time-to-resolution, but when physical work is needed we dispatch technicians with the right parts and access to resolve problems efficiently. Our lifecycle services include hardware planning, warranty management, and scoped onsite project work with clear acceptance criteria.

We track trends to replace recurring fixes with permanent improvements and combine remote troubleshooting with scheduled onsite maintenance to keep systems reliable with minimal disruption.

• 24/7 monitoring and alerting
• Patch management and preventative maintenance
• Remote helpdesk and onsite escalation
• Asset & inventory management
• Service-level agreements and reporting