Catalyze — Autopilot & Device Provisioning

Challenge

Catalyze was onboarding frequent hires across distributed teams and lacked a repeatable, secure provisioning process. Imaging machines manually created inconsistent configurations, extended setup time, and generated avoidable support tickets. The team wanted a zero-touch model that reduced hands-on IT work while enforcing corporate security baselines.

Solution

We implemented Microsoft Autopilot together with Intune and Azure AD to enable automated enrollment and policy application. Key steps included:

• Profile design and baseline policies (encryption, firewall, local admin restrictions).
• Automated application bundles using Intune Win32 and MSIX where appropriate.
• Enrollment flow testing: pilot group validation and staged rollout with monitoring.
• Self-service provisioning documentation for IT and end users to streamline support.
• Integration with Windows Update for Business and feature-update rings for control over OS patching.

Results

• Provisioning time dropped from multiple days to under one hour for a pre-configured device.
• Support tickets related to imaging errors decreased by over 70% in the first quarter.
• Consistent policy application improved security posture (full-disk encryption and EDR on all endpoints).
• IT staff regained time previously spent on imaging and troubleshooting, enabling higher-value projects.